If you have a complaint for the Department of Children and Families, please complete the form below.
The Department of Children and Families will use your information to process your request and will manage your personal information in compliance with the Information Act 2002.
Required fields are marked with an asterisk (*).
Your details:
Children's details:
Information about the complaint:
In certain circumstances the Department of Children and Families may decline to accept a complaint if a complaint is historic, repetitive and without additional grounds of information.
The Department of Children and Families seeks to resolve all complaints in 28 days from receipt; albeit, more complex matters may require more time to be completed.
Further contact can be made via 1800 750 167 or email dcf.complaints@nt.gov.au.
Collection statement
The Department of Children and Families respects and is committed to safeguarding the confidentiality and privacy of the information that it collects and handles, in accordance with the Northern Territory Information Act 2002.
You have been asked to provide personal information necessary for us to respond to your feedback. You do not have to provide your personal information but if you choose not to, we may not be able process your request or contact you regarding your feedback.
The information you provide will be accessible to Department of Children and Families and will only be used to provide a department service or program. We will not disclose your personal information to third parties unless:
- authorised or required by law to do so
- you have given us your consent to share your personal information for a specific purpose.
You may request access to the personal information we hold about you. To find out more , email dcf.legalservices@nt.gov.au.
If you want more information about the Northern Territory’s privacy laws, please read the Northern Territory Information Act 2002, or go to the Office of the Information Commissioner NT website.
