Compliments and complaints

Our policies

• Complaints policy PDF (717.3 KB)

How to contact us

If you have a compliment or complaint about Department of Children and Families (DCF) services you can contact the Complaints Resolution team.

Mailing address for all compliments and complaints

Our mailing address is:

Complaints Resolution
Department of Children and Families
PO Box 37037
Winnellie NT 0820

For Children and Families

Our toll free phone number is: 1800 750 167 and operates from 8:30am – 4:00pm Monday to Friday.

You can email dcf.complaints@nt.gov.au

Or you can use one of our online forms:

• submit a compliment
• make a complaint.