New homelessness hotline helps Territorians get support faster
The Northern Territory Government has officially announced today the Homelessness Central Intake Service, a single gateway connecting Territorians experiencing homelessness with the right support, faster.
People no longer must navigate multiple service providers or repeat their stories; they can call a single hotline and get the help they need.
The Homelessness Central Intake Service helps people find:
- crisis accommodation
- short- and medium-term housing
- health services
- domestic and family violence support
- financial counselling.
Since it began in November, the team has already helped make 99 referrals for people needing support.
The service is backed by a $2.95 million annual investment over four years. Two years of consultation shaped the model, with more than 150 frontline workers, service providers and people with lived experience contributing to its design.
The Service is delivered by Lutheran Care in partnership with Yilli Rreung Housing Aboriginal Corporation, Lhere Artepe Aboriginal Corporation and the Salvation Army.
Community hubs are active in Darwin (House 49) and Alice Springs (The Waterhole), with the Katherine hub currently being established. Outreach services for Tennant Creek are also planned.
The service is a significant step in strengthening coordination across the Territory’s homelessness system. By introducing a single intake pathway, the government aims to reduce duplication, connect people to support earlier, and build a clearer, more responsive system for providers and clients.
Contact
The Homelessness Central Intake Service operates 8:30am–4:30pm, Monday to Friday. Territorians can get support via:
- phone 1800 920 333
- online through Lutheran Care
- In person at community hubs and day centres.
